Survey of Complacency of service for the Airport Website

Part 1 General Informational.


Part 2 Over all feedback from the use.

1. Information and news on the web Excellent Good Neutral Fair Poor
Information usefulness to satisfy user need
Correctness of the information
Information is current
Language is concise clear and easy to understand
2. Website design and flow Excellent Good Neutral Fair Poor
Eye-catching design/interesting
Easy to use and find information
Can rapidly show results
Correctness of hyperlinks
3. Usefulness and usable Excellent Good Neutral Fair Poor
Information is usable
Knowledgeable an informative
Information available for media release
4. Over all use of Service Excellent Good Neutral Fair Poor
Use of service


Part 3 Over all use of Service


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